From Best Jobs Info Guide
Front desk clerks, otherwise referred to as information clerks, work at the front desks in hotels. A college education is not required to become a front desk clerk. However, there are options available for career enhancement. Daily duties range from answering phones to solving problems for hotel guests. People in these positions offer travel tips, such as concierge information and where tourists may find the best deals while in town. Strong communication skills and knowledge of the local offerings are necessary for this job.
|Education||High school diploma|
|10 yr growth||Little or no change: 2%|
|Related professions||Hotel managers, bell boys, travel agents, receptionists|
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Front Desk Clerk Job Overview
Vacationers look to hotels to provide information on restaurants, car rentals, attractions and local deals. Front desk clerks provide this service in addition to answering calls, scheduling wake-up alarms, receiving messages and mail for visitors, providing basic information, and solving problems that arise during a guest’s stay. Clerks also help with luggage and scheduling transportation when bell personnel is not available.
Front Desk Clerk Education
A high school diploma or GED is all that is required to start a career as a front desk clerk. Some businesses may prefer a job applicant who has an associate’s degree or college coursework in the restaurant and hotel industry. Most community and vocational colleges offer courses in communication, hotel and restaurant management, bookkeeping, and other skills necessary for this field.
Front Desk Clerk Training
Most front desk clerks receive hands-on training that usually lasts a few weeks. During the training, new hires shadow another clerk and learn office procedures, customer service, hotel procedures and computer use. Sometimes larger companies require new hires to complete an extensive training seminar and orientation before shadowing a colleague.
Front Desk Clerk Professional Organizations
Professional organizations, such as the American Hotel and Lodging Association, offer front desk clerks the chance to enhance their career and earn higher salaries. With their membership, clerks can attend conferences, network with hotel owners and managers, take specially-designed classes for their industry, and keep up-to-date on new technology and procedures in the hotel industry.
Working as a Front Desk Clerk